Automotive

The most reliable car brands on the American market in 2020

The most reliable car brands o...
Dodge and Kia topped the 2020 J.D. Power Initial Quality Study
Dodge and Kia topped the 2020 J.D. Power Initial Quality Study, which provides fascinating insights into the reliability of every car manufacturer on the American market
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Dodge and Kia topped the 2020 J.D. Power Initial Quality Study
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Dodge and Kia topped the 2020 J.D. Power Initial Quality Study, which provides fascinating insights into the reliability of every car manufacturer on the American market
The top models in each category in the J.D. Power 2020 Initial Quality Study
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The top models in each category in the J.D. Power 2020 Initial Quality Study
The top models in each category in the J.D. Power 2020 Initial Quality Study
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The top models in each category in the J.D. Power 2020 Initial Quality Study
The top models in each category in the J.D. Power 2020 Initial Quality Study
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The top models in each category in the J.D. Power 2020 Initial Quality Study
Jaguar has always been one of the poorest performing marques in the IQS award, as can be seen from the overall results charted for 2017, 2018 and 2019. This year the company began moving off the bottom of the ladder and one of its cars, the Jaguar E-Pace compact SUV, received the marque’s first-ever model-level award. The Jaguar E-Pace took the gong in the Small Premium SUV category with a score of 159 PP100, ahead of Lexus UX and the BMW X2.
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Jaguar has always been one of the poorest performing marques in the IQS award, as can be seen from the overall results charted for 2017, 2018 and 2019. This year the company began moving off the bottom of the ladder and one of its cars, the Jaguar E-Pace compact SUV, received the marque’s first-ever model-level award. The Jaguar E-Pace took the gong in the Small Premium SUV category with a score of 159 PP100, ahead of Lexus UX and the BMW X2.
American brands fared better than they ever have previously and the most reliable car in the survey was the Chevrolet Sonic, which achieved a score of 103 PP100
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American brands fared better than they ever have previously and the most reliable car in the survey was the Chevrolet Sonic, which achieved a score of 103 PP100
Korean brand Genesis was the top-ranked premium nameplate for the fourth consecutive year and the Genesis G70 sport sedan has now scored best in the luxury segment for the last two years. Given it was only released just over two years ago, its reliability should be a major embarrassment for the established brands.
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Korean brand Genesis was the top-ranked premium nameplate for the fourth consecutive year and the Genesis G70 sport sedan has now scored best in the luxury segment for the last two years. Given it was only released just over two years ago, its reliability should be a major embarrassment for the established brands.
The ever-changing reliability profile of each marque does not reflect the general reputation each brand has for reliability.
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The ever-changing reliability profile of each marque does not reflect the general reputation each brand has for reliability.
The 2020 J.D. Power Initial Quality Study offers insights into the reliability profile for each brand that can be very informative for consumers
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The 2020 J.D. Power Initial Quality Study offers insights into the reliability profile for each brand that can be very informative for consumers
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There’s nothing quite like solid data upon which to base buying decisions, particularly when you consider that a new automobile is one of the largest investments most people make during a lifetime. As production methodology has improved over the last few decades, the world order for the most reliable marque has changed on an almost annual basis and the latest full year report from J.D. Power indicates that past reputations are no longer relevant.

Manufacturers don’t publish such data because it makes them look bad. Would you pay extra for a luxury vehicle if you knew it was more likely to give you problems? Take a look at the ladder and you’ll see that stablemates Jaguar and Land Rover had the last two places in this survey in 2018 and 2019, and they’ve been split this year by such well known luxury brands as Mercedes-Benz, Audi and Volvo.

The ever-changing reliability profile of each marque does not reflect the general reputation each brand has for reliability.
The ever-changing reliability profile of each marque does not reflect the general reputation each brand has for reliability.

The J.D. Power Initial Quality Study has been tracking the problems American owners experience with new cars for 34 years. Measured exactly after 90 days of ownership, it provides a benchmark for initial new vehicle quality that new car buyers should study prior to any purchase. According to J.D. Power, initial vehicle quality has proven to be an excellent predictor of long-term reliability.

The study is critically important for prospective new car buyers as research shows that expected reliability is one of the main reasons a consumer chooses a particular brand and model.

This year, the Initial Quality Study has been redesigned for the fifth time in its 34-year history, and is now based on a 223-question investigation covering every category of a vehicle’s performance: infotainment; features, controls and displays; exterior; driving assistance (new for 2020); interior; powertrain; seats; driving experience; and climate.

That’s a bit of a shame, because it means that previous year scores are no longer directly comparable and the number of problems per hundred vehicles has gone up, though J.D. Power claims the overall reliability has not worsened; rather, the redesigned study asks additional questions that allow owners to cite more of the problems that they are experiencing.

The 2020 J.D. Power Initial Quality Study offers insights into the reliability profile for each brand that can be very informative for consumers
The 2020 J.D. Power Initial Quality Study offers insights into the reliability profile for each brand that can be very informative for consumers

Individual honors go to Kia and Dodge

With the revamped scoring, Dodge and Kia tied for first place in overall initial quality, with 136 problems per 100 vehicles.

Both brands came from quite disparate backgrounds in the awards. Kia is ALWAYS at the top of the rankings – this is the sixth consecutive year that it has been the highest-ranked mass market brand in the study.

Dodge’s equal first place makes it the first domestic American brand in the study’s 34 year history to rank highest and it demonstrates a superhuman effort on behalf of the marque to lift its game over the last two years. In 2019, Dodge had finished in eighth place, a massive 27 problems per 100 vehicles (PP100) behind Genesis and 20 PP100 behind Kia. In 2018, Dodge scored 98 PP100 which was below the industry’s 93 PP100 average and in 2017 the marque was on the border of the bottom quartile with 106 PPH compared to the industry average of 97 PPH.

American brands fared better than they ever have previously and the most reliable car in the survey was the Chevrolet Sonic, which achieved a score of 103 PP100
American brands fared better than they ever have previously and the most reliable car in the survey was the Chevrolet Sonic, which achieved a score of 103 PP100

American quality rising to the top

So Dodge has done itself proud and of equal significance was the performance of other American brand names Chevrolet and Ram, which tied for third place with 141 PPH.

Going one step further on the rehabilitation of American auto manufacturing, seven American brands performed better than the industry average of 166 PP100: the previously mentioned Dodge (136 PP100); Chevrolet (141 PP100); Ram (141 PP100); Buick (150 PP100); GMC (151 PP100); Jeep (155 PP100); and Cadillac (162 PP100). In many previous studies American brands have performed abysmally but the tide appears to have turned and this year represents the best-ever performance by the Detroit automakers in comparison to imported brands in the 34 years the study has been going.

Korean brand Genesis was the top-ranked premium nameplate for the fourth consecutive year and the Genesis G70 sport sedan has now scored best in the luxury segment for the last two years. Given it was only released just over two years ago, its reliability should be a major embarrassment for the established brands.
Korean brand Genesis was the top-ranked premium nameplate for the fourth consecutive year and the Genesis G70 sport sedan has now scored best in the luxury segment for the last two years. Given it was only released just over two years ago, its reliability should be a major embarrassment for the established brands.

Most premium brands offer below average reliability

As J.D. Power has been tracking reliability for so long, it is possible to chart the rise of the reliability of mass market brands compared to premium brands. Over the last decade the mass market brands have improved by comparison to premium brands and in most cases have now surpassed their uptown rivals. J.D. Power puts this down to premium brands equipping their vehicles with new and more complex technology, which can cause problems for some owners. In this survey, only three premium brands were more reliable than the industry average: Genesis (142 PP100); Lexus (159 PP100) and Cadillac (162 PP100).

The top models in each category in the J.D. Power 2020 Initial Quality Study
The top models in each category in the J.D. Power 2020 Initial Quality Study

Japanese brands sliding down the rankings

This survey more than any other has charted the fall of the Japanese brand names in the field in which they were once regarded as the benchmark: quality. Look back over the last five years of J.D. Power surveys and you can see that most Japanese brands did not improve while their Korean and domestic rivals did, and while the J.D. Power analysis is now more demanding, the Japanese names still trail most Korean and domestic brands.

Indeed, Mitsubishi (148 PP100), Lexus (159 PP100) and Nissan (161 PP100) are the only Japanese brands to rank above the industry average. “W. Edwards Deming said, ‘Quality is to fulfill the requirements of customers and satisfy them,’ and Japanese automakers excelled at this for quite some time,” said Dave Sargent, vice president of automotive quality at J.D. Power. “But some other automakers have surpassed them in recent years by understanding better what quality means for today’s owners.”

The top models in each category in the J.D. Power 2020 Initial Quality Study
The top models in each category in the J.D. Power 2020 Initial Quality Study

Tesla flunks its first J.D. Power IQ survey

Tesla is not officially ranked among other brands in the study as it doesn’t meet ranking criteria. “Unlike other manufacturers, Tesla doesn’t grant us permission to survey its owners in 15 states where it is required,” said Doug Betts, president of the automotive division at J.D. Power. “However, we were able to collect a large enough sample of surveys from owners in the other 35 states and, from that base, we calculated Tesla’s score.”

Tesla’s score must be a significant cause for worry, as at 250 PP100, it is nearly a full problem per car higher than the seven highest scorers in the survey (i.e. at 250 PPH, that equals 2.5 problems per car, where the leading marques have a better reliability score than 150 PPH, which is equal to 1.5 problems per car), and still trails the next poorest marque (Range Rover) by a massive margin.

The top models in each category in the J.D. Power 2020 Initial Quality Study
The top models in each category in the J.D. Power 2020 Initial Quality Study

Infotainment creates the most problems

The category creating the most problems for new-vehicle owners is not surprisingly infotainment. According to J.D. Power, the most common complaints relate to voice recognition; Android Auto/Apple CarPlay connectivity; touchscreens; built-in navigation systems; and Bluetooth connectivity.

Jaguar has always been one of the poorest performing marques in the IQS award, as can be seen from the overall results charted for 2017, 2018 and 2019. This year the company began moving off the bottom of the ladder and one of its cars, the Jaguar E-Pace compact SUV, received the marque’s first-ever model-level award. The Jaguar E-Pace took the gong in the Small Premium SUV category with a score of 159 PP100, ahead of Lexus UX and the BMW X2.
Jaguar has always been one of the poorest performing marques in the IQS award, as can be seen from the overall results charted for 2017, 2018 and 2019. This year the company began moving off the bottom of the ladder and one of its cars, the Jaguar E-Pace compact SUV, received the marque’s first-ever model-level award. The Jaguar E-Pace took the gong in the Small Premium SUV category with a score of 159 PP100, ahead of Lexus UX and the BMW X2.

Source: J.D. Power

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11 comments
bryane
The most interesting thing is that the graphs don't have the same scale; they all look the same, but mislead. I'm disappointed this wasn't highlighted in the article.

Perhaps it's a fluke, perhaps it's related to the virus - but look at the numbers:

In 2017, the number of problems per hundred cars was 70-163
In 2018, it was about the same - 68-163
In 2019, it was 63-130 - perhaps incrementally better, perhaps statistically the same

In 2020, it was 136-250, Yep, across the board more than double the previous year

That tells me not which car to buy from the 2020 model year, but rather to avoid 2020 models across the board since the best car in 2020 is worse than the worst car in 2019.
amx-69
@bryane, from the article:
IQS has been redesigned for 2020, previous year scores are no longer directly comparable - it asks additional questions that allow owners to cite more of the problems
Username
This is based on completely subjective data from owners with various biases and diverging expectations. Additionally, when I think reliability I don't think first 90 days, I think over a period of 10 years.
guzmanchinky
These number seem to be all over the place, and they certainly do not reflect any of my or my friend's real world experiences. There is nothing as reliable as a Toyota or a Honda, or as unreliable as a Range Rover or a Jaguar. I'd rather have a Lexus that still works perfectly after 20 years than a Dodge that works well the first week...
*Joe*
Could part of the issue with luxury brands scoring lower be that their owners have higher expectations, or tend to nit-pick and complain about small things? I don't own one, just wondering if they take the owner into account. One owner might be happy to have a new car and not sweat some issues, the other owner might expect a perfect new car and take it back to the shop for the smallest of things.
Bill S.
"Initial quality" is meaningless. Its long term that counts. I made the mistake of buying a Dodge product. In less than 50K miles I had to replace the transmission THREE times. The car was nothing but trouble, and it was purchased new. Purchased a used Lexus and in 14 years, not a single problem....none.
Babaghan
J.D. Power is a PR and advertising firm. And in 2020, they ranked lowest among PR and advertising firms. Corporations pay J.D. Power for data and they will skew the data in anyway way they see fit.
TechGazer
As in another comment, initial quality is pretty much meaningless for something you plan to use for many years. New cars are far more complex than older ones, which means more things to go wrong. My 1985 Toyota Pickup is still running fine, and I can do most maintenance myself. I don't expect many 2020 models to be running fine in 2055.

I expect that the 'extra questions' are just a way for the PR firm to make a car company look better in some meaningless way.
Jean Marc Tixhon
It is well known that the worst cars in the world are Mercedes, Porsche, Audi, Jaguar, LandRover ....No surprise as it is US based but credibility =0000!
Gene Preston
Stop listing Tesla software upgrades as problems. Tesla owners are the happiest owners of their cars.