March 17, 2009 "Most parents seem to be completely unaware of how much their little ones make them buy“, said Claus Ebster, one of the researchers from the University of Vienna that unobtrusively monitored 178 parents shopping with their child in Austrian supermarkets, after which they were interviewed. When asked how many products their children had made them buy, on average parents only reported half the number of purchases that had been secretly observed. "Considering that the majority of purchase decisions in a supermarket are made in the store, neither retailers nor parents should underestimate the importance of child-induced purchase decisions", said Udo Wagner, professor of business administration of the University of Vienna.
The two researchers also investigated factors responsible for the number of purchase requests children make. It was found that children primarily request products that are placed at their eye-level, such as sweets and toys strategically positioned by retailers on the lower shelves. The best way for parents to reduce the number of purchase requests from their child is to seat the child in the shopping cart (facing the parent), thereby restricting the child’s field of view. According to Claus Ebster, "Children seated in a stroller are also less likely to bug their parents with purchase requests".
Furthermore, parents are more likely to yield to a child’s request if the product can be used or consumed in the store, such as toys, sweets and fruit, as it keeps the child busy during the shopping trip.
The researchers also have advice for children: Asking nicely pays off! Parents were considerably more willing to yield to a child’s request if asked clearly and politely rather than when a child either angrily demanded a product or stated the request rather weakly.
The full article can be accessed here, and is part of the current issue of the Journal of Retailing and Consumer Services.