Mobile Technology

What we want from smartphones in 2020

What we want from smartphones ...
The foldable Motorola Razr goes on sale in 2020
The foldable Motorola Razr goes on sale in 2020
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The foldable Motorola Razr goes on sale in 2020
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The foldable Motorola Razr goes on sale in 2020
The Galaxy S10e is the cheapest of Samsung's 2019 flagships
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The Galaxy S10e is the cheapest of Samsung's 2019 flagships
Apple's 2019 iPhones came with extended battery life
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Apple's 2019 iPhones came with extended battery life
Google Assistant on Android continues to get smarter
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Google Assistant on Android continues to get smarter
The pop-up selfie cam on the OnePlus 7 Pro
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The pop-up selfie cam on the OnePlus 7 Pro
Samsung is tipped to launch a follow-up to the Galaxy Fold in 2020
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Samsung is tipped to launch a follow-up to the Galaxy Fold in 2020

It's clear that 2019 was a big year for smartphones, and it doesn't look like the pace is going to slow down much in 2020 either: you can expect the usual glut of handsets from the likes of Apple, Samsung, Google and the rest. Somewhere among those phones coming down the pipe in 2020, we hope these improvements are included.

We've picked out phone features in particular here, but of course the list could go on and on – better cameras, faster speeds, sharper displays. In this particular list we've focused on areas where we think improvements are most needed, and left out some of the areas where phone makers are already doing rather well (like low light photography).

We're also interested in what you've got to say: what particular upgrades and new features do you want to see on your 2020 smartphone? Let us know your thoughts in the comments and join in the discussion.

More affordable pricing

The Galaxy S10e is the cheapest of Samsung's 2019 flagships
The Galaxy S10e is the cheapest of Samsung's 2019 flagships

The prices of top-end phones keeps going up and up – starting prices of US$799 for the lowest spec Pixel 4, $999 for the lowest spec iPhone 11 Pro, and $1,099 for the lowest space Samsung Galaxy Note 10 Plus. To get the very best these days, you need to spend four-figure sums or very close to them.

Some phone buyers will always be happy to pay the top prices for the best phones of course, and it's fair to say the handsets we've mentioned are very well designed, super powerful, and built from the very best materials – you could almost say they're good value for money, as expensive as they are.

To be fair we should also acknowledge that Apple and Samsung make more affordable versions of their main flagships now, so there are more options than there have been in the past. Google also makes the Pixel 3a (and presumably will launch the Pixel 4a in 2020) – we'd like to see more competitively priced handsets like this, with slightly inferior specs but some standout features (like the Pixel camera) as well.

All that said, we do wonder if manufacturers could trim back on the prices of their very top-end phones, even if it means a cut in terms of storage or processor speed. The most expensive handsets that hit the market in 2019 were capable of speeding through every task and then some, so it feels as though there are more compromises that could be made to pull down prices further – or at least offer a broader range of price points.

Better battery life

Apple's 2019 iPhones came with extended battery life
Apple's 2019 iPhones came with extended battery life

Kudos to Apple, which managed to add several hours of battery life to the 2019 iPhones – let's hope other manufacturers are paying attention in 2020. No one minds a slightly thicker phone if it means extended battery life and more time between charges.

It feels as though the majority of phones have been stuck on a day of use from each battery charge for a long time now. In part that's down to the limitations of lithium-ion technology, but it's also because device makers like to keep their handsets as thin and light as possible, at the expense of everything else.

That standard is fine as long as you can charge up your smartphone every night, but if you forget, or you're away camping, or you lose your charger, you can quickly be in trouble. The situation tends to get worse as phones get older, with average battery life often dropping quite drastically after a year or two.

We've seen a few phones with less-than-stellar battery life in 2019, but we're hoping that in 2020 the big manufacturers cut corners elsewhere – a few pixels of display resolution, a few fractions of an inch in thickness – and make sure a bigger battery is a priority in every phone they make.

Even smarter software

Google Assistant on Android continues to get smarter
Google Assistant on Android continues to get smarter

Google Assistant, Siri and Alexa continue to get smarter and smarter over time – though Amazon's digital assistant hasn't made it to phones in the same way as the apps from Google and Apple have – and it feels like these tools and the artificial intelligence on our phones are actually starting to get really useful.

We're now seeing Google Assistant and Siri screen robocalls and spam calls, for example, and the latest Pixel 4 handsets come with an AI-enhanced Recorder app that can transcribe spoken audio into text in real time. These are genuinely helpful features rather than gimmicks.

We think there's plenty more to come though – phones should be better than they are at realizing what app we want to use next (games at lunchtime, the alarm app at bedtime), and at using context cues (such as location) to figure out what phone functions are going to be most useful for us at any given moment.

The next real upgrade in phones could well be on the software rather than the hardware side: mobile operating systems that learn our habits and our preferences, cutting down the time we spend scrolling and swiping to bring up the apps and the information we need right away.

Genuinely innovative features

The pop-up selfie cam on the OnePlus 7 Pro
The pop-up selfie cam on the OnePlus 7 Pro

The feature-set of the modern day smartphone has plateaued to a certain extent – they all take photos, make calls, and run apps. Many of them are waterproof, and dustproof, and charge wirelessly. They almost all look very similar, save for a pop-up selfie camera or two in the crowd.

We're hoping that 2020 sees some genuine innovation in terms of what our smartphones can offer us, though it's easier said than done: if we had all the answers to what that looks like, we'd be working in the research and development labs at the big manufacturers.

We do like the Motion Sense features that come built into the Pixel 4 – miniature radar means you can control apps with a swipe through the air. The same tech also quietens down alarms as you reach your hand towards your phone, and makes the lock screen display visible when it senses you're looking at the device.

These sort of features make phones more intuitive and easier to use, and we're hoping to see plenty more of them in 2020. Better on-board sensors for tracking activities and even mood, perhaps, or phones that are smart enough to open up the camera and take a picture even as you're lifting up the handset.

Foldables that work

Samsung is tipped to launch a follow-up to the Galaxy Fold in 2020
Samsung is tipped to launch a follow-up to the Galaxy Fold in 2020

2019 was something of a false dawn as far as foldables are concerned – both the Samsung Galaxy Fold and the Huawei Mate X were announced and were supposed to go on sale, but neither made it to market in significant numbers. It turns out making a folding phone is as hard as you would expect it to be.

2020 could be substantially different as the technology and manufacturing processes improve. We've already been given a teaser of what next year has in store in foldables in the form of the revamped Motorola Razr, and Samsung is rumored to be working on another folding handset with the same form factor.

Let's hope the big names do a better job of folding phones this time around, because these new designs offer a move away from the traditional form factors that we've lived with for so long – it's about time that there was more choice in terms of smartphone design beyond a simple slab of glass and metal.

Folding phones may well offer that choice, and software and apps to match. By the time we get round to doing our smartphone preview for 2021, we'd like to see foldables well established as a viable and reliable part of the mobile market.

14 comments
Freddie
I seem to need a quite different phone to what is being produced: 1. Stereo loudspeakers on the front side, top and bottom. 2. Easily removeable battery so that I can carry one or two extras with me. 3. Software where all the apps I don't want can be COMPLETELY deleted. 4. The best GPS receiver chip/aerial that there is. 5. A phone that doesn't stop working after 3 years. 6. Mechanical switches instead of screen switches so that the phone can be handed around, or simply moved, without the screen changing/camera disappearing/taking an unwanted picture etc. etc. 7. Doesn't need to be fantastic looking - I don't need a glass back, plastic is quite OK. 8. Don't need face/finger recognition and lots of other fancy stuff. 9. Brightest screen available, high resolution.
Avril Craighead
I want a water proof phone that rolls up into a bracelet that won't make me sweat, preferably charges while being worn and that can quickly be changed in form from a bracelet to a usable flat surface for web browsing etc should be able to act for communications while in bracelet or flat form. Should also automatically do all the health tracking, exercise tracking etc and be able to show date and time. I don't really want much just something user friendly :)
WB
I want a phone or just Android feature where I can charge the phone to 80 percent because that fixes the running out of battery in two years. Charging to 100 and let it sit all night at that reduces 20 percent capacity per year ... But neither Google nor any other mfg add this simple software feature so they can sell u a new phone
Grunchy
I got exactly what I want, a cheap phone with good battery life and innovative features. I got a 64GB iPhone SE for $100, a FLIR one camera for $50, and an ifixit battery (since Apple refused to honour their warranty). Kicks the butt of everything made today.
Rusty Harris
What I look for in a phone. Affordable price, battery life, ok camera. If I want "real" photos, I use my d-slr. My phone is just for snapshots. I use my phone, more for a phone, than I do as a "computer" anyway. Anything over 500 bucks is just too much for me to waste on a phone. Folding phones, sleek, sexy, colorful & stylish with super duper fast processors, 4k screens and 2-3-4 cameras are to me, just a waste of money.
Brian M
Would like a practical phone rather than one dreamt up by the marketing department! That means waterproof, changeable battery, headphone socket (not wireless - stupid idea!) and a phone that doesn't need to have an additional case to live in the real world. Strangely some of those are just the features that have been removed! Glass backs and other senseless ideas are not required for a practical phone, most users first task on getting a phone is to purchase a case, so why spend money on getting 'look' features when they are immediately covered up, same applies to thinness, an add on case removes any few mm savings on thickness, use it for a bigger battery and give the phone a hard shell. Lot to be said for the flip phone style, built in screen protection, size, plus it allows you to pretend to be Captain Kirk on an away mission!
christopher
Google are the WORST. (well, 2nd worst after Apple anyhow). The number of blatantly stupid things their O/S does is mindboggling. Take Maps for example - they have managed to maximize the number of times you need to take your eyes off the road to get it to do the most basic of navigation tasks. It's incapable of comprehending basic sentences. It steadfastly refuses to understand that a two-word suburb is not the name of a non-existent person in your address book. It refuses to do assorted things (like reboot when confused). It randomly decides not to point north. Zooming still leaves the road-names in unreadable microprinting. And they *still* have not used their brains and figured out that you can normalize magnetometer data without forcing users to stuff around doing a figure-8 in mid air... and that's not even starting on the other pile of apps that all do dumb things too. Seriously - does every google programmer use an iPhone or something? How the heck can anyone who works on that stuff never bother to notice "Hey, that's stupid", and fix it!!! Oh yeah, and Apple is 2x worse - I gave away my $1600XR and went back to my S7 Edge after 2 months of hair-pulling.
Mac Sinclair
After years of battery frustration, my iPhone11 is proving to be a revelation. Mated to a Mous cover and screen protector and it is pretty much indestructible... so basically for me, it's job done. Yes I am sure they'll continue to get better still, but as this article says... battery life matters more than the odd millimetre for most. What this article misses though is anything for those who want something smaller like the trusty iPhone SE
Signguy
One of the best things is the ability to change a battery; BRING THAT BACK!
Douglas Rogers
There is a plethora of $40 Chinese watch phones that are trying to address a market. They leave hands free and get rid of the uncomfortable pocket. Phones are so big because of the big battery. This gives plenty of real estate for a big screen. The watch phone could actually use a belt battery, which could be both large and comfortable. If you are using your phone as a computer, you will need the big screen.